If you or someone else is in immediate danger, please call Triple Zero (000) right away.
At Capitol we understand that your property is a significant investment and that unexpected issues can be stressful. Having the right support in place ensures that when something urgent occurs, help is available quickly and reliably.
Every Capitol managed building has access to our fully staffed 24/7 Emergency Response Service. This service is designed to provide peace of mind by ensuring urgent matters are addressed promptly, day or night.
What counts as an emergency
An emergency is a situation that poses an immediate risk to people, property, or the building’s essential services. Examples include:
- Fire, flooding, or major water leaks
- Electrical faults that present a safety hazard
- Structural damage that threatens safety
- Lift entrapments
- Security breaches affecting building access or safety
These situations require urgent attention and should be reported to our Emergency Response Service immediately.
What is not considered an emergency
Some issues, while inconvenient, do not require after‑hours intervention and can be managed during normal business hours. These include:
- Minor maintenance concerns (e.g., dripping taps, loose fittings)
- Non‑urgent repairs that do not pose a safety risk
- Noise complaints
- Routine cleaning or cosmetic issues
- Occupant lock-outs, which are best handled by a locksmith
For non‑urgent matters, if your scheme has a building manager, they should be your first point of contact for day-to-day matters and emergency situations. Alternatively, contacting your strata manager during business hours ensures the right contractor is engaged efficiently and cost‑effectively.
Buildings should consider their own tailored list and procedures for their scheme, which might deal with site-specific contractors and access provisions – please chat to your strata manager if you would like to develop such a document.
Urgent Repairs or Emergencies: Call 1300 01 55 97
Emergency Numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Energex (Power Outages & Emergencies – QLD) – 13 62 62
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
For all non‑urgent matters, please contact your strata manager or contact your local office at
